Billing & Refund Policy

Review the final checkout for the price, currency, billing interval, included allowances, applicable taxes, and renewal terms. An account’s credit replenishment schedule is separate from its payment schedule. Do not purchase based on an assumed unlimited allowance or a particular AI, originality, or academic result.

Only use a payment method you are authorized to use. Purchases for minors must be authorized by an adult who can enter the purchase agreement. Buying a plan does not authorize under-13 access or replace parental-consent requirements.

A recurring plan renews automatically at the interval and price disclosed at checkout until canceled. You authorize those recurring charges when you accept the subscription. Any trial-to-paid conversion must disclose the trial duration, renewal charge, and how to cancel before you accept it.

Price changes apply prospectively with the notice and consent required by law. Plan changes, prorations, or additional charges must be shown before you confirm them. If a payment fails, paid features may be restricted until it is resolved; contact support if a charge or entitlement looks wrong.

Credits measure access to processing features and have no cash value or transferability, except where law provides otherwise. Different models and features consume different amounts. Plans can have weekly replenishment and a maximum balance. Unused allowances do not imply unlimited accumulation.

Extra report checks sold separately currently expire seven days after purchase, as disclosed before purchase, subject to applicable law. Subscription cancellation can remove unused credits and checks. These usage-expiration rules do not describe how long uploaded personal information is kept; see the Privacy Policy.

Open your account’s billing settings to manage billing or cancel. The direct Cancel Subscription action currently ends the subscription immediately, removes premium access and remaining credits/checks, and removes uploaded report records. Save reports and other important work before confirming. The confirmation explains the immediate loss of access.

A Stripe billing-portal action may use a different cancellation date. Read its confirmation to learn whether cancellation is immediate or at the end of the paid period. Do not assume that any cancellation method preserves access through the billing anniversary.

If you cannot find or use cancellation, email promptlyr.ai@gmail.com with the subject “Cancel subscription” and the account email. Do not send your card number. Ask for confirmation and contact us promptly if billing continues unexpectedly. Uninstalling the app, signing out, or ceasing use does not cancel recurring charges.

On September 15, 2026, Promptlyr removed its Starter, Professional, and Enterprise weekly Apple subscriptions from sale. These products are no longer available for new purchases or renewals. Existing subscribers remain entitled to service through the end of their current paid billing cycle. If we cannot provide that service, we will contact Apple and allow the applicable full or partial refund. This removal does not cancel a separate website subscription.

The current mobile purchase interface directs membership management to the website. If your subscription was purchased through Apple or another app store, including a legacy purchase, manage its renewal through that store’s subscription settings. A website cancellation, app uninstall, or account deletion does not itself guarantee cancellation of a store-managed subscription.

Apple purchases and refund requests are handled through Apple’s processes, including reportaproblem.apple.com. Store terms and mandatory law apply. Contact Promptlyr for help identifying the correct billing provider or resolving a missing entitlement.

Request a refund or report a billing error at promptlyr.ai@gmail.com, using the subject “Refund request.” Include your account email, purchase date, transaction reference if available, and a short explanation. Never include a full payment-card number. We will review duplicate or unauthorized charges, undelivered features, technical failures, and other circumstances, and honor remedies required by law.

Except where required by law or expressly offered at purchase, we do not promise an automatic refund for processing already delivered or credits already used. Cancellation is not automatically a refund request. If immediate cancellation removes unused paid access, you may request review of that unused portion; mandatory refunds are not discretionary.

Consumers retain applicable withdrawal, cancellation, warranty, and refund rights. Where a statutory cooling-off period applies, it is not waived merely by accepting our Terms. Immediate digital supply can affect that right only when the legally required request, consent, and acknowledgment have been obtained. We do not claim that such a waiver is automatically in place.

A refund may adjust the associated entitlements. Processing time depends on the payment provider. This policy does not prevent you from disputing an unauthorized charge or seeking a remedy from your payment provider or a regulator.

Cancel through the applicable billing provider and check its confirmation before deleting an account. Contact support if you need help doing both. We may retain transaction records that are necessary for accounting, fraud prevention, disputes, or other legal obligations; deleting an account does not erase records a payment provider must retain.