Contact & Privacy Requests

Email promptlyr.ai@gmail.com. Promptlyr operates in California, United States. Include the account email, if relevant, and a short explanation of what you need. You do not need to be signed in to contact us.

For your privacy, do not include passwords, full payment-card numbers, access tokens, or identity documents in an initial message. We may arrange reasonable verification before acting on an account or sharing personal information.

• Privacy request: access, a copy of your information, correction, deletion, withdrawal of optional permission, or questions about providers and data processing.
• Child privacy request: a parent or guardian’s concern about a child’s account or information. Provide an account identifier if known, not the child’s school files or identity documents.
• Cancel subscription: help ending future billing. Identify whether you paid on the website or through an app store.
• Refund request: the purchase date, transaction reference if available, and the issue. See Billing & Refunds for details.
• Privacy appeal / Account appeal: ask us to reconsider a privacy response or account restriction.
• Security report / Abuse report / Copyright report: explain the issue and where it appears without sending unlawful content or live secrets.

Account settings provide billing and deletion controls where available. The mobile Privacy Hub offers a study-profile export and selected personalization-deletion controls. A study-profile export is not a full export of all files and conversations; email us for a broader request.

Privacy requests are handled within applicable legal deadlines. This page does not promise around-the-clock staffing or immediate responses. Promptlyr is not an emergency service.